About HUDLE:
At Hudle, work is literally play. We are a sports-tech company on a mission to enable 100 million Indians to play active sports as a way of life through a combination of technology and on-ground expertise. Backed by a rapidly growing community and represented by Ajinkya Rahane as our brand ambassador, Hudle is redefining the sports experience across India.
Role: Player Relations Intern
Location: Delhi-NCR
Stipend: ₹12,000 – ₹15,000 per month (based on interview performance)
Employment Type: Internship with potential full-time conversion
Freshers are preferred; however, candidates must possess excellent verbal and written communication skills in English.
About the Role:
We are looking for a proactive and customer-focused Player Relations Intern to join our Customer Experience team. The role primarily involves handling player queries, coordinating with venue partners, resolving booking-related concerns, and ensuring a seamless user experience across the platform.
The ideal candidate should demonstrate strong communication abilities, problem-solving skills, attention to detail, and the capability to manage customer interactions effectively in a fast-paced startup environment.
Key Responsibilities:
- Handle player queries related to bookings, cancellations, refunds, rescheduling, payments, and venue-related concerns.
- Coordinate with venue partners and internal teams to ensure timely issue resolution.
- Manage support tickets through CRM and support tools such as Zoho Desk.
- Maintain clear, professional, and empathetic communication across chat, email, and calls.
- Track and manage escalations proactively until closure.
- Ensure adherence to internal SOPs and operational processes.
- Identify recurring operational issues and suggest process improvements.
- Support customer satisfaction initiatives and operational efficiency goals
- Handle player queries related to bookings, cancellations, refunds, rescheduling, payments, and venue-related concerns.
- Coordinate with venue partners and internal teams to resolve user issues within defined timelines.
- Manage support tickets through tools such as Zoho Desk and ensure timely resolution.
- Maintain clear and professional communication with users across chat, email, and calls.
- Track escalations and follow up proactively until closure.
- Ensure adherence to internal SOPs and support processes.
- Identify recurring operational issues and share feedback for process improvements.
- Assist in maintaining high customer satisfaction and operational efficiency.
Requirement & Qualifications:
- Strong verbal and written communication skills
- Good interpersonal and problem-solving abilities
- Ability to multitask and work under pressure
- Comfortable using spreadsheets and support tools
- Prior internship experience in customer support or operations is an added advantage
- Interest in sports and sports-tech is preferred
Learning Opportunities:
- During the internship, candidates will gain exposure to:
- Customer experience and operations management
- Stakeholder and partner coordination
- Escalation handling and process management
- Startup operations in a fast-paced environment
- CRM and customer support tools
- Automation systems and workflow management
- The growing sports-tech ecosystem in India
Additionally, interns will work closely with experienced professionals and senior management while being part of a sporty and energetic work culture.
Incentives & Benefits:
- Internship completion certificate
- Monthly Hudle credits worth ₹1,000
- Monthly performance-based cash voucher worth ₹2,500 (applicable from Month 2 onwards)
- 4 earned leaves and 1 casual/sick leave credited every month
- Opportunity for full-time conversion based on performance
- Exposure to startup culture and growth opportunities
- Employee-first work environment
- Direct collaboration with senior leadership
Work Schedule:
- Rotational shifts between 10:00 AM and 10:00 PM
- (8-hour shift including 1-hour break)
- Weekend shift window: 7:00 AM – 11:00 PM
- (7-hour shift including 1-hour break)
- One weekly off between weekdays
- Saturday and Sunday: Work From Home
- During the 14-day training period, weekly offs will be on weekends
Additional Note:
During the internship tenure, if a candidate is found to be non-proficient or unable to meet role expectations, the internship may be discontinued, with salary paid up to the last working day.
